Delivery

Sandbag Company Internet Deliveries

ALL IINTERNET DELIVERIES ARE MADE VIA TAIL-LIFT VEHICLES, AS SHOWN IN (fig:1)

WE DO NOT USE CRANES OR HI-ABS UNDER ANY CIRCUMSTANCES FOR ANY TYPE OF DELIVERY

ALL ITEMS ARRIVE ON PALLETS AND ARE EITHER IN BULK BAGS OR IN HANDY BAGS STACKED

WE DO NOT HAVE A PALLET OR BAG RETURN SERVICE, THE CUSTOMER IS RESPONSIBLE FOR DISPOSING OF ALL PACKAGING

fig:1 type of vehicle we use for internet deliveries Taillift delivery

Dimensions of Tail Lift: Width: 2.55m Length: 11.00m height:4.00m

BEFORE PLACING AN ORDER

We use 18 tonne vehicles that requires sufficient access to the delivery point and room to manoeuvre around safely, to avoid disappointment of a failed delivery,
ensure THE OFF-LOADING AREA meets the following a successful delivery.

A minimum width of 3 metres is required for vehicle access
Free of any obstacles such as low hanging trees
Reasonable level HARD SURFACE For off-loading (each Pallet can weigh as much as 1 tonne)
hand pump trucks CAN NOT operate on soft or loose or soft ground such as grass or gravel
ALL DELIVERIES ARE MADE KERBSIDE & REQUIRE A SIGNATURE
(unless otherwise agreed and confirmed before hand)

FAILURE TO DO SO MAY RESULT IN RE-DELIVERY CHARGE OF £20.00 + VAT PER PALLET

For health & safety reasons for you, the driver and the public, it is at the driver’s discretion to deem the delivery point unsuitable for off-loading and are within their rights to refuse to unload any consignments; alternatively, they may suggest off-loading near as possible to the required point where it is safe to do so.

PLEASE NOTE:
Charges will be incurred if you have unsuitable access, if the delivery cannot take place due to these conditions then a minimum £50.00 + VAT per pallet return cost will be incurred, see our full Terms & Conditions for more information.

The Sandbag Company aim to deliver all goods within 72 hours of receipt of your order.

The Sandbag Company do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and breakdowns

DELIVERY TIME TABLE

Monday to Friday deliveries - 8:30 am – 6:00 pm

Saturday deliveries – 8:00 am – 12:30 pm
extra surcharges apply for Saturday deliveries

WE DO NOT DELIVER ON BANK HOLIDAYS AND PUBLIC HOLIDAYS

Delivery Time Table - based on the day you place your order
to avoid confusion of AM/PM we use 12 noon as our daily cut off point

Ordered Day	Economy Delivery	Premium Delivery
Monday before 12 noon	Wednesday	Tuesday
Monday after 12 noon	Thursday	Wednesday
Tuesday before 12 noon	Thursday	Wednesday
Tuesday after 12 noon	Friday	Thursday
Wednesday before 12 noon	Friday	Thursday
Wednesday after 12 noon	Monday	Friday
Thursday before 12 noon	Monday	Friday
Thursday after 12 noon	Tuesday	Monday
Friday before 12 noon	Tuesday	Monday
Friday after 12 noon	Wednesday	Tuesday
Saturday / Sunday	Wednesday	Tuesday

RETURNS

The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 12 O'Clock midday this must be cancelled by 4.00 pm on the same day. If ordered after 12 O'Clock midday, cancellation must be made before 4.00 pm the following day.

Cancellations should be made by telephoning 0330 088 5593 between the hours of 9.00 am and 5.00 pm - Monday - Friday

Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £50.00 + VAT per pallet plus any zonal charges.

Returned loads, if cancelled en route, will incur a return delivery charge of £50.00 + VAT per pallet, this will be deducted from any refund due.

Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances we will attempt a re-delivery at your request for a charge of £50.00 + VAT per pallet. If you have any queries relating to this or any other issue please call us on 0330 088 5593.