The following check list is provided to ensure that your delivery is achieved safely and to minimize the risk of any delays or problems occurring:
See our Delivery Page for full details.
Do you deliver using a crane offload?
Our standard deliveries are done with a tail lift vehicle and the pallets are maneuvered using a manual pump truck. For large orders we can arrange for deliveries to be made using a crane or hi-ab vehicle, this must be organised prior to orders being placed by telephone, speak to the team for more information.
What if I am not there to receive the goods?
There must be someone there to sign for the goods, if this is not possible then you MUST contact The Stone & Garden Company by telephone so we can discuss and ensure that conditions are suitable and that we can leave the goods in a safe place. If there isn’t a safe place to leave the goods they may have to be taken away, this may result in return or possible re-delivery charges.
How long does delivery take after ordering?
We have different delivery options available for example next day delivery if ordered before 12 noon but the standard delivery can be there in just 2 working days if ordered before 12noon otherwise it would be 3 working days. If this isn’t suitable for you, you can request any other day after that and we will schedule the order for delivery that day.
What weight is in your Pre-Filled bags?
Our bags are filled to approx 15kg however we can fill to different weight if required.
Will my local council supply me with Sand Bags?
Local authorities don’t have a mandatory duty to provide local residents with sand bags.
Can I still receive my delivery if I am already flooded or my area is flooded?
Yes you may be able to still receive your delivery, but this is dependent on the local road conditions and the available access to your property at the time of delivery. As the customer it is your responsibility to ensure access is suitable for vehicles to deliver.
What’s the best way to prepare for a flood?
The main thing is speed get the defense system in as fast as possible and do not wait until it actually happens as it can be too late. It may seem like your paying for something you do not need but it will be cheaper than replacing all the items in the house as well as repairing the property itself.